Privacy and Security: GDPR Compliance

At France Visa Assistance, we are committed to protecting your personal data and respecting your privacy rights. This Privacy and Security page explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR), which is designed to give individuals more control over their personal data.

1. Data Controller

The data controller for your personal data is admin-ace.fr, located in France. If you have any questions regarding the processing of your personal data or this Privacy Policy, please contact us at:

  • Email: contact@francevisaassistance.fr

2. Information We Collect

We collect the following types of personal data when you interact with our website or services:

  • Personal Identification Information: Name, email address, phone number, etc.

  • Account Information: User credentials, billing information, transaction history, etc.

  • Usage Data: Information about how you access and use our website, such as IP addresses, browser type, location, pages visited, and referral sources.

  • Cookies and Tracking Data: Information stored on your device to track website interactions, preferences, and improve our user experience.

3. Legal Basis for Data Processing

Under GDPR, we can only process your personal data if we have a valid legal basis for doing so. The legal bases for processing your data on our site include:

  • Consent: You have given us explicit consent to process your personal data for one or more specific purposes (e.g., subscribing to our newsletter or marketing communications).

  • Contractual Necessity: Processing is necessary for the performance of a contract with you, such as processing an order, providing services, or fulfilling contractual obligations.

  • Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services, ensuring security, and personalizing your experience.

  • Legal Obligation: We may process your personal data to comply with a legal obligation, such as tax reporting or other regulatory requirements.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, manage, and improve our services.

  • To process transactions and communicate with you about your orders or services.

  • To send you marketing communications, newsletters, and promotional offers (only if you have opted in).

  • To analyze website usage and trends to enhance your experience.

  • To comply with legal obligations and resolve any disputes.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, we may need to retain your transaction data for tax and accounting purposes or to comply with legal regulations.

6. Your GDPR Rights

As a resident of the European Union, you have the following rights regarding your personal data under the GDPR:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.

  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions (e.g., when it is no longer needed for the purposes for which it was collected).

  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

  • Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing and profiling.

  • Right to Withdraw Consent: If you have given us consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at justine@admin-ace.fr.

7. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your data with trusted third-party service providers who help us with the operation of our website and services (e.g., payment processors, email marketing platforms). These third parties are required to protect your data and only process it for the purposes we have outlined.

We may also disclose your personal data if required to do so by law, or in response to legal requests, such as a court order or a government authority.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance user experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and actions.

You can control cookie settings in your browser, including rejecting non-essential cookies. However, please note that disabling certain cookies may affect your user experience or limit some functionality on our site.

For more information on how we use cookies, please see our [Cookie Policy] (link).

9. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or destruction. These include encryption, secure servers, and firewalls. However, while we strive to protect your personal data, no transmission of data over the internet is 100% secure. As a result, we cannot guarantee the absolute security of your information.

10. International Data Transfers

If you are located outside the European Economic Area (EEA), we may transfer your personal data to countries that do not have the same data protection laws as the EEA. In such cases, we will take appropriate measures to ensure that your personal data is adequately protected in compliance with the GDPR, such as using Standard Contractual Clauses (SCCs) or relying on the EU-U.S. Privacy Shield framework (where applicable).

11. Changes to This Privacy Policy

We may update this Privacy and Security Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the "Last Updated" date at the bottom of this page. Please review this policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns about our GDPR compliance or how we handle your personal data, please contact us at:

  • Email: contact@francevisaassistance.fr

Last Updated: [25/11/2024]